Terminal Delivery Explained

Priced Freight Options for Flooring and HVAC Products

At West Yellow Knife Trading Posts, we aim to provide our customers with the best value and convenience. To ensure clarity and transparency, we have detailed our shipping policy for flooring and HVAC products below.

Shipping Details

Flat Rate Shipping to Freight Terminals:

  • Cost: A rate of either $179, $249, or $299 applies to all orders of flooring and HVAC products depending on the weight..
  • Delivery Location: This shipping rate covers delivery to a designated freight terminal, not a residential address. This is not your house.
  • Products Covered: These Freight Rate Options are applicable only to flooring and HVAC products.  All other products will need a custom quote by emailing onlinesales@westyellowknife.com.

Why Freight Terminal Delivery?

Shipping large and heavy items like flooring and HVAC products directly to residential addresses can be challenging and costly. By utilizing freight terminals, we can offer several benefits:

  1. Cost Efficiency: Delivering to a freight terminal helps us keep shipping costs low, allowing us to pass those savings on to you.
  2. Convenience for Bulk Orders: Freight terminals are better equipped to handle large shipments, ensuring your products are handled with care.
  3. Flexible Pickup: You can pick up your order at a time that suits you, avoiding the need to coordinate delivery times with a carrier.

How It Works

  1. Order Placement: When you place an order for flooring or HVAC products, the flat shipping rate will be automatically applied during checkout.
  2. Freight Terminal Selection: We will deliver your order to the nearest freight terminal based on your location. You will be notified of the terminal's address and contact information.
  3. Pickup Notification: Once your order arrives at the terminal, you will receive a notification with instructions on how to pick up your shipment.
  4. Pickup Process: Bring a valid ID and the pickup notification to the terminal. The terminal staff will assist you in loading your order into your vehicle.

Important Notes

  • Residential Delivery: If you require residential delivery, please contact our customer service team to discuss alternative shipping arrangements. Additional fees will most defeintely apply.
  • Inspection at Pickup: We recommend inspecting your order at the terminal to ensure it has arrived in good condition. If you notice any damage, report it immediately to the terminal staff and our customer service team.
  • Assistance with Large Orders: For large orders, consider bringing assistance or necessary equipment for loading your items into your vehicle.

Customer Support

If you have any questions about our shipping policy or need further assistance, please don't hesitate to reach out to our customer service team. We are here to help you through every step of your purchase.

Contact Information:

  • Email: onlinesales@westyellowknife.com
  • Phone: (706) 226-7914
  • Hours of Operation: Monday - Friday 8:30 am- 5:30 pm, Saturday 9 am - 4 pm

At West Yellow Knife Trading Posts, your satisfaction is our priority. We strive to provide clear, cost-effective shipping solutions to ensure you receive your flooring and HVAC products in a timely and convenient manner. Thank you for choosing us for your building and home decor needs!